We ship UPS/FedEx four days a week, typically Monday to Thursday. Saturday arrival is too risky for us but possible for a weekend upcharge.

We offer Southwest Cargo daily, shipping collect (pay at the airport), ranging from $55 to $120 on average.

Our DOA policy is standard for the Aquarium hobby. Experienced online shoppers will find it common sense; newcomers will find it straightforward.

Step 1:
After order confirmation, we'll schedule a shipping date (same-day shipping isn't available). We aim for a convenient arrival date. If you're unavailable, we can ship to a local hub or your workplace.

Step 2:
We cover DOA (dead on arrival) with Priority overnight/Southwest Cargo. Notify us within 2 hours of arrival. Send 3 clear photos of the unopened bag for DOA claims. Follow our instructions; 2-3 post-bag photos are needed. Failure voids DOA.

Step 3:
For DOA, we credit the fish (not shipping) towards a future purchase. Shipping paid again for replacements or future credit.

Please note: Our Live arrival guarantee doesn't cover delays by shippers or mishandling. DOA policy covers live fish, food, decor, not shipping costs. Be mindful of extreme temperatures; consider shipping to UPS/FedEx hubs.

Our DOA policy guarantees live arrival; care and research are on you. We're here to enhance your shopping experience.

Restocking fee : in the event that you wish to cancel a shipment that is fine but after 4 days of purchase we do have a 15% restocking fee. This covers transaction fees we pay as well as lost business from holding fish that were sold etc. In the event you continue to place orders and cancel them or continueing to attempt to purchase illegal fish the restocking fee is 25%. This last part has been unfortunately added due to continued warnings and loss of revenue from repeat offenders. These terms are non negotiable and will only be waived at the owners discretion.